Regulated Interactions
Auditable, timestamped communication signal evidence for FCA Consumer Duty compliance, vulnerable client detection and regulated customer interaction review. EchoDepth meets the evidential standard regulators require — not keyword sampling.
Use cases
Where regulated firms and professional services organisations use EchoDepth.
FCA Consumer Duty evidence
Demonstrate active vulnerability identification with auditable, timestamped signal records — not sampling. Evidence that satisfies Consumer Duty's evidential standard at scale.
Learn more →Vulnerable client detection
Identify vulnerability signals — anxiety, cognitive overload, distress — at the timestamp level. Flag interactions for human review with scored evidence rather than keyword triggers.
Learn more →Regulated sales process audit
Analyse recorded sales interactions for compliance risk — pressure signals, non-disclosure moments and vulnerability indicators. Auditable evidence for supervisory review.
Learn more →Legal pitch credibility
Before a major pitch, know whether the delivery carries the credibility and conviction appropriate for the decision being asked of the client. Scored analysis of preparation quality.
Learn more →GDPR and data subject communications
Test how consent, data rights and regulatory communications land with recipients before deployment at scale. Identify language that creates confusion or resistance.
Learn more →Complaints and escalation signals
Analyse the communication signals in complaint interactions to identify where tone, response credibility or agent delivery created escalation risk. Evidence for training and process improvement.
Learn more →Common questions
How does EchoDepth support FCA Consumer Duty compliance?
EchoDepth analyses customer interaction recordings for vulnerability signals — anxiety, cognitive overload, stress — at the timestamp level. Outputs are auditable evidence for Consumer Duty reporting: scored, documented and reproducible. Regulated firms use EchoDepth to demonstrate active vulnerability identification, not sampling.
What vulnerability signals does EchoDepth detect?
Vocal stress patterns, hesitation, emotional distress signals and behavioural markers associated with cognitive overload or anxiety — including when those signals appear while customers are not explicitly stating distress. This closes the gap between what customers say and what their communication signals indicate.
Is EchoDepth suitable for regulated financial services?
Yes. EchoDepth deploys under explicit informed consent, UK GDPR with a signed DPA, ICO registered ZB915623. All outputs are human-reviewed evidence — EchoDepth does not make automated regulatory determinations. Full governance documentation pack provided as standard.
Can EchoDepth be used for legal and professional services?
Yes. Law firms and advisory firms use EchoDepth to analyse pitch credibility, partner communication quality and client interaction signals. See the Legal & Professional Services page for specific applications.
Request a compliance use case discussion
We'll walk through how EchoDepth can generate auditable evidence for your specific regulatory context.